03-23-2022 07:33 AM
During a chat session, an agent let slip that if you are Home for several days then the Nest app stops using your mobile phone for location purposes. Why ? He could not say. But it might explain why folk are having problems with Home/Away (non) Assist.
05-03-2022 12:22 PM
Hey wood,
Thanks for visiting the Google Nest Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
Check out this link for more information on the Home Away Assist feature.
If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Hope this helps!
Kind regards,
Ryan