05-05-2024 01:58 PM
When I try to connect camera to nest app get C100 code
05-05-2024 08:03 PM
Do you have Eero routers? This might be the problem. Worth giving it a try. However I have EERO routers and do not have this issue.
We contacted the router service people (Eero) who knew right away what the issue was - the cameras need to connect to 2.4 GH but the newer routers use 5 GH (or both). They showed us a way to pause the 5, connect the cameras to the 2.4, then turn the 5 back on. Not sure what type of router you are using but maybe their customer service could help you. We probably talked to 8 - 10 Nest people and none of them suggested that was the issue. Good luck!
05-09-2024 10:37 AM
Hi Amanda11,
Thank you so much for posting in this community forum. Sorry for this situation that you are having with your camera, but don’t worry. Let's take a look at some troubleshooting tips:
Let me know how it goes,
Daniel.