CANT RESET MY WIRED NEST CAM 1ST GEN

[steven5]

My camera is bound to someone else's account. I looked through the camera and couldn't find the reset button. When I used my account to link the camera, it prompted that the camera was bound to another account. Please remove it first. I The problem is here. I can't find the person who bound the camera and his account before, so I can't delete the device in the nest software. So, what should I do now to bind the camera on my mobile phone? 

[MplsCustomer]

@steven5 

The Reset Button on the floodlight camera and the battery camera is located on the back of the camera head:

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=14226874443530127495-NA#zippy=%2Cnes...

Performing a factory reset on your floodlight camera may or may not work if the previous owner failed to first remove the camera from their account in the Google Home app.

[EdmondB]

Hi steven5,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Thanks,
EdmondB

[EmersonB]

Hello everyone,

@steven5, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

Thanks for answering, MplsCustomer and EdmondB.

Regards,

Emerson

[Jenelyn_O]

Hey steven5,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, @MplsCustomer, EdmondB, and Emerson.

Best,

Jenelyn