Camera History Deleted

[Daniel09]

My google nest camera has deleted all of the video history. This has only happened on one of the two cameras. I have a paid subscription so none of my video footage should be deleted. This has never happened before and i have had the cameras for around 5 months. 

[MplsCustomer]

@Daniel09 

The following Google Nest Help topic describes the video history you get with each camera for each type of subscription:

https://support.google.com/googlenest/answer/9681538

Besides doing factory reset, there are only 3 ways I know of to delete video history. The first two are described in the topic below. In addition, if you turn off "Video recording" for your camera in the Google Nest app, it deletes all of the camera's history. I wouldn't be surprised if selecting "No video history" under Settings | Video | Video history in the Google Home app would also delete all video history, though this is not documented.

https://support.google.com/googlenest/answer/9219185

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Daniel09,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT