01-11-2022 07:15 PM
I am missing camera history despite having a Nest aware subscription. Am i doing something wrong ?
01-12-2022 06:55 AM
I came here with the same problem. Are you using the Nest app or the Google Home app?
02-19-2022 05:47 PM
I have the same issue. Help
02-21-2022 07:46 PM
I have the same issue. just received an email from Brad. Cannot reply. Therefore I send my reply on this.
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Good day Brad,
02-21-2022 07:48 PM
We use the Nest app
02-22-2022 01:42 PM
Hey folks.
@Jacquesdumans I have replied to your original thread, I have not locked anything of yours. But I am glad to know you are using the Nest App, sorry that you are having this issue still.
As for everyone else, are you using the Nest app or the Google Home app?
Best regards,
Brad.
04-15-2022 07:25 PM
Hey Brad. I'm having the same issue. We have 6 Nest outdoor battery cameras. Plugged in for 24/7 monitoring. We have Nest Aware subscription. On Google Home app, when trying to view camera history, there are several hours "missing" everyday. I know it is NOT a wifi issue, because my wife is also on the account, and when she views the camera history in Google Home (on her iPhone) there are no breaks in the recordings. She sees everything was recorded perfectly. Please assist. Reading through Reddit and other forums, I know I'm not the only one who is having an issue viewing the history with an android phone.
04-26-2022 04:55 AM
Having the exact same issue! I keep seeing all these people with this issue and this "Brad", instead of addressing the technical issue for a lot of people, keeps asking if people have accounts. To which we have all replied "YES", now answer the technical question of why we all are unable to see our history last a day!
04-26-2022 08:25 AM
Hey folks.
Make sure that you are actually logged into the correct account with your Nest Aware subscription attached to it. If you are not logged into the correct Home, you may not access your Nest Aware. And of course, I would suggest checking to see if you have actually purchased Nest Aware in the first place. I cannot verify any of this information for you, so if you need that please contact support.
Best regards,
Brad.