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Camera IQ fault

Benl399
Community Member

I have a nest cam IQ outdoor. It stopped working over a week ago. I reset the camera by depressing the pin hole as suggested, have run through the installation 6x now and the camera is not responding. I’ve been through all the help pages as well as a lot of forum posts and spent 6-7hrs trying to resolve it.  We spent a lot of money on this camera and only had it about 2yrs. I’ve tried calling the help number / had an automated callback which hangs up on me and is extremely frustrating…

What can we do please? Ben 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, I hate to say it but it sounds like either the camera has malfunctioned or the little power adapter has failed.   

I think your next step is to open a support ticket with Nest and speak with a nest tech person.  Here is the link to get you started so you can speak with someone.   It is a good idea to anticipate about an hour with the tech  has they will have you try a number things to correct the problem.

Here is the link:

https://support.google.com/googlenest/gethelp

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

Thanks for your help, EmptyNester.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Benl399,

 

How’s it going? Still need our help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT