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Camera Not Capturing Video

Kelly_G
Community Member

Hello, I purchased an outdoor camera in May and it was working fine up until November, when it for no apparent reason stopped capturing video. I’ve tried resetting it several times (removing it and adding it again) and while the initial setup and connection process works normally, once the camera connects to wifi the front light stops flashing and and it displays a blank screen in the app where live video should appear. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Kelly_G
Community Member

Hi Brad,

Thanks for getting back to me. Yes I would appreciate some assistance. Presumably the cameras are covered by warranty and while I don't believe I kept the receipt, I would imagine that they all have a unique identifier of some sort that you could use confirm the original purchase date.

Thanks,

Kelly

Brad
Community Specialist
Community Specialist

@Kelly_G

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. To keep this request organized to a single individual, please be aware that this thread will be locked.

 

Best Regards,

Brad.