Camera Problem Nest to Google migration

[ChrisJa]

When trying to migrate to google I got to a point where it was suggested to disconnect my cameras. I did this and now I cannot do "add product" just get a pop up window saying if it does not start I should hot a symbol I do not have on my screen, I tried to do add product from phone with QR code then I get C119 error. I have got three cameras and now i cannot use them because of this stupid migration thing.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS