Camera cannot receive

[Jzentgraf]

Successfully set up outdoor camera (battery). Works well locally but cannot receive away from home.

[gmelanymelissa]

Hi @Jzentgraf,

Thanks for posting here in the community. I'm sorry to hear your Nest cam outdoor is not working properly when you're away from home. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:
 

• Is the app updated?
• Do you have any other Nest cam that is having the same inconvenience?
• Have you tried any other troubleshooting steps so far?

In the meantime, let's check this tip:

• You can visit our help center to learn more about Home & Away Routines.

Keep me posted.

Best regards,
Melany