Camera connection

[espackfan]

I have 3 cameras, a doorbell and thermostat all hooked up to my house. I lost power a couple weeks ago and everything reconnected except one camera when the power came back on. I removed the camera from my account and tried scanning the QR code to reinstall. Did this 4-5 times and nothing. I have another camera 6” away from the bad camera and that one works fine. I’ve tried a number of things to reconnect wit no luck. Any suggestions?

[janthadeus]

Hi espackfan,

I'm sorry to know that one of your Nest Cameras stopped working after your power went out. Thanks for trying. 

A few questions: 

• May I know what type of camera you're referring to?
• What's the status light of your camera in question?
• Have you tried plugging it into another wall outlet?
• Have you checked another power cord?
• Does the USB cable fit snugly into the port on the adapter?
• Does it feel loose or fall out?

Looking forward to your response.

Thanks,

JT

[aatienza]

Hey espackfan,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, JT.
 

Thanks,

Archie

[aatienza]

Hey espackfan,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie