Camera has a pink section on video

[katztoy13]

My nest outdoor camera has started having a pink section on the screen.  Sometimes it's about 1/4 of the screen and sometimes 1/2 or even 3/4's.  Has anyone had this issue and is there a way to fix it?  or is my camera dying? It won't let me post a picture to show you.

[Rubes]

I’ve had a pink hue previously show up and it was due to having too bright of a lighting source above the mounted camera. But it was very mild and was more cloudy looking than anything.

Is this similar to yours or is it more of a solid pink distortion.

[SteveT1]

Hey folks,

Thanks for chiming in @Rubes. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[katztoy13]

Mine is actually more than light I think. It does change throughout the day but never goes away (at night it’s just darker than the rest).  

[SteveT1]

Hi Katztoy13,

Sorry to hear about that. Let's check on this further. What type of Nest Camera are you using? When and where did you bought it?

If you are still experiencing this, you can try the following steps: 

1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. 
2. Unplug the camera from the power source, wait for 30 seconds, and plug the camera back in. If you are using a Nest Cam (battery) you will need to restart your Nest camera.
3. Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.

   Note: Overheating can cause issues with video feed quality. Move the camera from a warm location to a cooler area to help resolve the issue.

4. Unplug the camera from its power source and reposition it after it’s had sufficient time to cool.

Regards,

Steve

[SteveT1]

Hi there,

I'm checking back in. Have you tried the steps? We're still here if you need more help with your Nest Cam Outdoor.

Regards,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad