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Camera install

PT2
Community Member

I have installed a nest cam through Google app but can’t seem to now get it on my nest app

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@PT2 

If your camera is one of the new Google Nest cameras introduced starting in the fall of 2021, then you are discovering what others of us have discovered: these new Google Nest cameras and doorbells work ONLY in the Google Home app and NOT in the Google Nest app or with the home.nest.com website.

You can find Google's rationale in these blogs on this forum, along with numerous customer reactions:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632
https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

PT2
Community Member

Thanks that’s disappointing particularly as the Google app isn’t great with the Nest Thermostat 

EmptyNester
Gold Product Expert
Gold Product Expert

Hi PT2,  Yes, a very unhappy surprised.  My suggest is return them and purchased used Gen 1 cams from Ebay or where ever.  That is what I ended up doing.  The Google Home app is not usable given all it's limitations (it is a long list).

PT2
Community Member

Thanks and very frustrating 

EmptyNester
Gold Product Expert
Gold Product Expert

Your welcome,,, and to make matters worse there is NO WAY to view the new cameras from a computer browser.   What were they thinking in releasing this product lacking so much functionality.  All they have to do is let them work in the NEST app until such time that the google  home app is ready to go and they could have avoided this whole mess.   ... just my opinion.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie