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Camera issues door bell has red lines

Charnett
Community Member

Camera door bell has red lines. 

1 REPLY 1

EmptyNester
Gold Product Expert
Gold Product Expert

Hello,  I'm and end user like you and I have been a user of these cameras for a long time.  That sounds very odd.    Would it be possible to post a picture of what you are seeing?  do the red lines appear in both day light and night vision?    

Are you using a Nest HELLO (generation 1) doorbell or are you on the newer generation 2 version?

As a first-step in trouble shooting you might try removing the power to the camera for about a minute and powering it back up and seeing if it self-resolves.