Camera names

[rlowenth]

All of my camera names in Google Home just disappeared about 4 days ago.   When I'd look at cameras in the past, the names were posted above each picture.  Now, no names.  Anybody else having this problem?

[ByronP]

Hi rlowenth,

Thank you for posting in the community. I understand you're having trouble seeing the names of your Nest cameras in the Google Home app. I'm here to help.

For better assistance, please answer the following questions:

• What model of the Nest cameras do you have? (Here is a helpful article to identify the type of Nest Cameras).
• What is the make and model of your iOS device?
• What is the iOS version?
• Is your iOS device up to date?
• What is the Google Home app version?
• Is the Google Home app up to date?
• What troubleshooting steps have you taken so far?

Please keep me posted on your findings.

Regards,

Byron

[rlowenth · Accepted solution]

1) The cameras are Nest Cam Outdoors and Nest Cam (battery).  The affect them both equally.

2) My IOS device is an IPhone 16 Pro Max

3) My IOS software is 18.6.2 which is up to date.

4) My Google Home version is 4.2.45 which is up to date

5) I have confirmed that the camera name show up properly in the web version of Google Home.   I have restarted the phone and reinstalled Google Home.

[MplsCustomer]

In iOS 26.1 on our iPhone 16 and on our iPad Pro 12.9 inch 6th generation, the names of our untransferred 1st gen indoor and outdoor cameras and doorbells and our 2nd gen indoor camera and 2nd gen battery camera display initially but disappear once the camera's video appears in the Google Home app version 4.2.45. They continue to display on the home.google.com website.

[ByronP]

Hi MplsCustomer,

Thank you for posting in the community. I see you're having trouble displaying the names on the Google Home app on your iPhone and iPad Pro, especially since they display correctly on the home.google.com. I appreciate all the detailed information. Help's here.

Based on the previous answers, please follow these recommended steps:

Step 1: Force close the Google Home app.

• Find the Google Home app, swipe to the right or left.
• To close it, swipe upwards on the app's preview.

Step 2: Test the connection.

• Check If the situation persists on both Wi-Fi and cellular data, if applicable.

Step 3: Reinstall the app.

• Uninstall the Google Home app.
• Power cycle the iPhone and iPad.
• Finally, re-install the app again.

Please keep me posted on how it goes.

Regards,

Byron

[rlowenth]

I have taken those steps and it doesn't fix it.

[ByronP]

Hi rlowenth,

Thank you for your reply. I appreciate the information you provided. Let's explore additional options.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron