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Camera notifications are for all zones, not the ones chosen

alex_goog
Community Member

I have a Google Nest Doorbell wired 3d generation as well as Google Home Premium subscription. On my Google Home app on iPad mini I have set two zones "door" and "street" that are non-overlapping. I have limited notifications to the door zone only, but Is still want to record events on the street zone without being notified. I am getting a notification on my iPad for every event regardless of zone.  

How can I configure that I only get notification for one zone, not the other?

Screenshot:
IMG_1064.png

 

1 REPLY 1

AshleyB
Community Specialist
Community Specialist

Hi @alex_goog,

 

Thank you for posting in the community. I’m sorry to hear that you're experiencing issues with your Nest Doorbell (wired, 3rd gen) where you're receiving notifications for all zones despite having configured the settings to only notify you for the "door" zone. The screenshot you shared is very helpful, and I’m happy to assist you.

To help me narrow this down, could you please let me know:

  • Is this the first time you are experiencing this issue, or was it working correctly in the past?
  • Does the issue occur only on your iPad or on other devices as well?
  • Have you tried any troubleshooting steps so far?
  • Is your Google Home app fully updated?

Keep me posted; I'll be waiting for your response.

 

Best regards,

Ashley