Camera "Can't connect to google"

[OfficeCam]

The wifi password at our office changed and so I removed the camera from the app and factory reset it (which is frankly ridiculous to need to do in the first place) Wouldn't connect to my phone, they couldn't see each other over bluetooth.

I've reset my phone (again ridiculous to need) and now they see each other, turned off data so there's no confusion with networks. I can get through all of setup now as far as the 'finishing up' page - and then after a solid minute at least of trying it gives up and says 'cannot connect to google'.

Anyone got any ideas to fix it beyond boot the thing into the ocean whilst screaming?

[MplsCustomer]

@OfficeCam 

Did you perform a "factory reset" and not a "restart"? Both are documented in the same Help page and sometimes customers perform a "restart" instead.

https://support.google.com/googlenest/answer/9252162

And yes, it is ridiculous a factory reset is required to update Wi-Fi settings.

[OfficeCam]

I did - countdown tones, followed by a noise, then light turned blue. The first time I tried I did restart it by mistake so I'm confident in my subsequent resets (I've done it thrice now, twice yesterday and once this morning just in case)

[MplsCustomer · Accepted solution]

@OfficeCam 

The customer on this thread had the same issue; it seems they got their floodlight camera to work by pressing the reset button much longer than recommended:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Nest-Cam-with-floodlight-wants-me-to...

If that does not work, you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[OfficeCam]

I'll give it a go once I'm back in on Monday

[OfficeCam]

As an update, this has not solved the issue after 3 attempts, so I will be finding a live chat option for help.

[DoubleD121]

I am having a similar problem. The status light on my doorbell is green, but I can’t get my phone to “see” the doorbell to connect to it. I tried a factory reset, but that did not seem to do anything. VERY  frustrated. The only solution is to pay $100’s of dollars for someone to come out and fix/install. Very high price for a cheap product. 

[MplsCustomer]

@DoubleD121 

If you're still getting a green status light, then the factory reset did NOT occur. Are you sure you're depressing the reset pin for at least 12 seconds or more using an unbent paperclip, using the instructions on the link I just provided, using the "factory reset" instructions, with the results indicated in the instructions?

If you have the battery doorbell, it seems that customers are having problems getting that model to factory reset, based on posts I've seen in this forum.