Camera’s off line

[Linus6268]

I have had my cameras for a week and now get a message stating they are all offline even though they are all charged. What could be the problem? 

[mariannamarsh]

The possible solution is to check the Wi-Fi connection and ensure that the cameras are properly connected to the network.

[NorCal]

We have the same problem, after WiFi was out after a power outage. I missed the return window for Best Buy by 4 days. We tried every suggestion available with no improvement. Hope you get a reply.

[Anonymous]

Mine have been playing up for over a year. My wifi signal is strong and solid and it still happens for no rhyme or reason.. Wifi signal is definitely the main issue but if your signal is good im unsure but sometimes i can get them to connect by plugging the charge cable in for 15 to 30 minutes it sort of wakes them up "sometimes".

At the moment i haven't been able to use my cameras for over 3 weeks because the home app is faulty i just wish i bought a different brand.

[Juni]

Hi folks,

Thanks for reaching out — let's see what's going on. A few questions: what Nest camera are we working on? How far is your Nest Camera from your Wifi router? Were there any changes made to your Nest Camera placement and settings?

Try these steps and let me know the result:

• Try restarting your Nest Camera, mobile device and Wifi router.
• If you're still getting the same issue, try resetting it to the factory default. Just a reminder all the history will get removed after the reset.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[NorCal]

Google Nest camera is intermittent when located approx 200' from router. I have completed all the steps referenced above and the camera will not detect all vehicles, animals, or people. If the camera can't work so far from the router, please disclose to purchasers who live in rural areas and need to depend on a working camera. If internet goes go down, I have to completely reset the camera.

[Anonymous]

Dont expect google to tell you how pathetically bad their cameras really are. They'll blame everything except their faulty and badly engineered products 

[Juni]

Hi there,

NorCal, I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Fraa, thanks for the feedback. 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[NorCal]

I have strong WiFi but occasionally it goes out.  My Google Nest must be completely reset. The reason I bought this camera was for security purposes and it misses so many cars, animals, and people, complete waste of money. Google Nest Camera is located 200' from router.

[Juni]

Hi NorCal,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[NorCal]

I submitted the form.

[Jenelyn_O]

Hey NorCal,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,

Jenelyn

[EmersonB]

Hello everyone,

We wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
 
Thanks for answering, mariannamarsh and Juni.

Best,
Emerson

[Anonymous]

Mine still drop out and i can have them sitting next to the router