Camera setup

[Kimberlyme]

How do I set these things up? I was prompted to set it up but somehow it has set up two different accounts and I haven’t been successful connecting because it keeps saying it’s already connected to another device, I’m ready to turn the devices back in. Can I get a number to call or something for help?

[MplsCustomer]

@Kimberlyme 

If you have inadvertently set up two Google accounts and have one or more cameras attached to an account that you don't want to use, you will need to log into the Google Home app (or the Google Nest app for older cameras) with that account and remove the camera or cameras from that account (by selecting "Remove device" in Settings in the Google Home app). Then log out of that account and log into the account you DO want to use and add the camera under that account.

If you want to contact Google Nest Support, you need to start here: https://support.google.com/googlenest/gethelp?hl=en

(I'm just another Google Nest customer.)

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie