Camera won’t connect

[teresarhew]

I reset my Google hub to a new device. I connected one outdoor camera with no issue. I’ve tried to connect my second camera…. Which was previously connected and worked, and it will not connect. I’ve re-booted my hub, reset my router, moved closer to the router (few feet away) and nothing works. I also cannot set up the camera on my hub display. This worked yesterday but was listed under a different “home”. I’m changing it due to a divorce and moving. Please help. 

[MplsCustomer]

@teresarhew 

Best wishes in your transition.  I'm not sure what you mean by "reset my Google hub to a new device". If you are changing to a new router/modem or changing to a new Google Nest "home/structure", the general process is to remove your devices from the Google Nest app or Google Home app while on the old Wi-Fi and do a factory reset.

https://support.google.com/googlenest/answer/10165378

[teresarhew]

I did a factory reset on the device. After the reset, I had two battery cameras to connect. I connected one without any issues. I cannot get the second camera to connect. It goes through the process and says something went wrong, try again. I have rebooted my hub, my router and neither worked. My internet is working great. Any thoughts or suggestions?

[MplsCustomer]

@teresarhew 

Perhaps you should consider contacting Support (https://support.google.com/googlenest/gethelp).

I'm not following what has happened in your case. If you did a factory reset on your Google Hub and reinstalled it in the same Google Nest "home/structure", you shouldn't have had to do anything at all to your battery cameras.

[Juni]

Hi folks,

Appreciate the help here, MplsCustomer.

teresarhew, thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[LovelyM]

Hello teresarhew, 

Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

[LovelyM]

Hey teresarhew, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks,
Lovely