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Camera won’t set up

Jdumas72
Community Member

‎11-03-2024 10:03 AM

I had this camera set up but tried to move to a different Wi-Fi unsucseffuly now can’t get it to add

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cifuentesj
Community Specialist
Community Specialist

‎11-06-2024 08:48 PM - edited ‎11-06-2024 08:59 PM

Hi @Jdumas72,

 

Thanks for reaching out and providing detailed information. I understand that you're running into some issues when you try to connect your Nest camera to your new WiFi connection. I'm here to help you find a solution together.

To assist you with the best solution, I would like to get a bit more information:

  • What model of Nest camera do you have?
  • How far is the camera from the router?
  • Do you have other Nest devices in the house?
  • Are there other devices connected to the same WiFi where the camera is connected?
  • Can the camera find other Wi-Fi networks?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
  • What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
  • What troubleshooting steps have you done so far?
  • What’s the color of the LED status light?
  • Are you getting any error messages?

Please keep me posted.

 

Sincerely, 

 

 

Jeremy.

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