Cameras won’t connect to Home App

[Mrkpgg]

All cameras were working just fine for months until 5/29 I get a notice that 2 outdoor battery cameras and wires doorbell are offline. Did all the basic - reboot modem, reset camera, updated apps and removed devices BUT now when I try to add them and use QR Code it gets stuck at the connecting to joining device and tells me something went wrong.

Any help would be appreciated.

[Anonymous]

I have 8 cameras that have never worked properly for over a year. For just over 4 weeks now they've been totally unusable and googles engineers have no way to fix the issues whatsoever. Worse cameras on the market wish I'd never bought them

[Juni]

Hi folks,

Mrkpgg, thanks for posting and for being a step ahead of us. Try connecting to another network and observe if this will make a difference. 

Fraa, thanks for the feedback.

Regards,

Juni

[EmersonB]

Hello everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Juni.

Best,
Emerson

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni