06-21-2022 02:58 PM
Recently I had my wifi off. But when I went to get it back on, they made me start new. Now my cameras do not because they are logged onto an account I can not get into
Is there anyway to reset or reprogram the cameras to the new wifi?
06-28-2022 03:28 PM
Hi there,
I apologize for the late reply. Let's check this further. The simplest fix is to update your home network so that the network name (SSID) and password are the same as before. If this doesn’t work, or you want to keep your new network name or password, you’ll need to update the Wi-Fi details. What type of Nest camera are you using? You can check this article on how to Change camera and doorbell Wi-Fi settings for detailed steps.
Regards,
Steve
07-01-2022 04:20 PM
Hey Chandleebob1,
Appreciate the help, Steve. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
07-02-2022 08:52 PM
Hi there,
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Regards,
Steve