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Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn’t save

Jaydubbandlady
Community Member

I have been praying for a way to pull footage from 18 mo ago and I’ve seen all the replies explaining it’s feat being impossible. However - to make it more complicated or I suppose to eliminate the Hail Mary - what if I had nest aware subscribed at the time of recording I’m trying to recover - but did not specifically save it - as in pull isolated footage from the overall.  I forgot to save it - being caught up in the very event I’m trying to pull - life got in the way and I literally was days outside Of The subscription payment failing - and I’ve been trying on and off since to recover it in any way possible if it exits - I would legit risk a firing squad 10 yards long while walking on hot coals if it meant an iota of a change of retrieval - it’s that important at this point - obviously then I knew not what I do now.  Anyway - I was told by the help line that I may be able to get it from my google use data if I haven’t deleted it and it’s not on auto delete. But - despite a solid month of trying to gain access to the google acct the best cam was at the time connected to - without having the phone number I am screwed - but - I just realized that this phone that I’m on - is still signed into the app - I have no history as it’s been offline for a bit but if i am logged in and viewed nest from this google - is there a chance I can recover it from this google usage data? Or - is there any kind of hard drive or cloud or some lala land of video footage heaven that could potentially have it or anything on or in the camera devices themselves / my iPhone - etc … I know I’m reaching here / but the life is literally on the line of the person nearest and dearest to me and could be safe as baby in a swaddle in grams arms if I can get this footage … 

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

Cannot happen. Across all the varying Nest subscription services, the maximum accessible history is 60 days (based on Nest Aware Plus) unless a clip is saved within that timeframe.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Thank you for all of your help, @Rubes. I am just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

 

Best regards, 

Brad

EmersonB
Community Specialist
Community Specialist

Hey Jaydubbandlady,

 

I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, Brad and Rubes.

 

Thanks,
Emerson

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.
 

Best,

Princess