Can no longer view Nest cameras in Google Home app

[atw]

I installed 3 indoor, 2nd gen, plugin cameras in June. They worked fine for a few months but no longer. That is, they no longer appear in the Google Home app but the cams display a solid green (i.e., everything is working normally). Not sure when I was no longer able to stream (history shows "no events recorded" since 10/22, but could have been longer), Wifi is working (the password was changed a few weeks back), un/plugging the cameras does not change the solid green light, my subscription is current, and I have only one Google account.

[MplsCustomer · Accepted solution]

@atw 

If you changed your Wi-Fi password a few weeks back, did you follow the procedure to remove your cameras from the Google Home app BEFORE you changed your Wi-Fi password (which should also have performed a factory reset), and then reinstalled the cameras (in order to reset the Wi-Fi settings?

https://support.google.com/googlenest/answer/9223711

If not, you could try a factory reset (https://support.google.com/googlenest/answer/9252162), and then reinstall them, but it might be problematic if you didn't remove them first.

[EdmondB]

Hello atw, 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer. 

Best,
Edmond