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Can't connect my Nest Doorbell Battery to WiFi

ChrisEnschede
Community Member

For the last year, I had a Nest Doorbell (Battery) that worked absolutely fine with my Google Nest Hub. However, it fell and broke down a week ago so I ordered a new Nest Doorbell (Battery), and here’s where the problems start.

I can’t connect my new Nest Doorbell (Battery) to WiFi. I’ve tried every step on the Nest Community forums, and non of them work. More specifically, I get the following errors: 0.80 or 0.65 after trying to connect to my wifi network when setting up the device. 

The Google Nest Hub connects perfectly fine. I’ve tried factory resetting everything, from my Google Home app to my router (model ZYXEL T-56), and nothing helps. I also tried setting up two separate wifi signals (2.4 and 5ghz) on my router, and connecting it to my 2.4 ghz network doesn't work. I've tried connecting it with my wife's phone, didn't work either.

I’ve even ordered a new Google Nest Doorbell in the hope that it was a product failure, but the new Nest Doorbell ordered from the Official Google Store also gives the exact same errors. 

Please, if anyone can assist, I would be more than thankful.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@ChrisEnschede 

I've never seen "0.80 or 0.65" errors mentioned in this forum.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)

5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

ChrisEnschede
Community Member

Thank you! I figured out how to fix it:

1. disable my router

2. connect to my phone hotspot with exact the same SSID (Router WiFi name) and Password

3. run through full installation of doorbell

4. disconnect my phone hotspot 

5. enable my router again

6. success!

 

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