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Can't find my nest camera after migration

husker
Community Member

I have a nest outdoor wired camera that was working fine on my nest app.  I bought nest thermostats for my full time residence.  I migrated my nest account and set up the thermostat in google home.  Now I cannot find my camera anywhere.  When I try to log into my nest account it won't let me in and doesn't send an email to the account for password reset like it says it did.   I attempted to set up the camera in google home and it said it was connected to a different account.  I have no idea how to find where the camera is.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@husker 

It's been quite awhile since we migrated our Nest account, but when you try to logon to home.nest.com, are you selecting "Sign in with Google"?

Once you've migrated, you shouldn't have to set up the camera in the Google Home app. It should already be there.

These are the Google Nest Help instructions for migrating; see "Verify that you've migrated":

https://support.google.com/googlenest/answer/9297676?hl=en&co=GENIE.Platform%3DiOS#zippy=%2Cdetailed...

husker
Community Member

thank you, found it with your info

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Appreciate the help @MplsCustomer. Let us know if you need further assistance. 

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,

Steve