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Cannot Connect Second camera

empire1211
Community Member

Bought a two pack of battery cams quite some time ago but just got around to trying to install them now.  I can install one or the other but not both.  I've rebooted my phone, turned wi-fi on and off, turned bluetooth on and off, reset the cameras, brought them closer to the router, brought them farther away from the router.  I read a second plugin worked so I bought an extra cable to try that.  Contacted customer service but all they did was send me a list of all these things.  Again, individually I can hook them up just fine so I know there's nothing wrong with either one of them.  I've tried adding them in the opposite order.  I have lost all patience with these things.  What a waste of time and money.  Any final suggestions before I drop kick these stupid things into oblivion and never buy anything google/nest again?

1 REPLY 1

luciaaa
Community Specialist
Community Specialist

Hi, @empire1211,

 

Thank you for reaching out to the community. I’m truly sorry the second camera is not connecting. I’m happy to assist you and find a solution!

 

I appreciate you taking the time to do many troubleshooting steps by your end. 

 

To effectively troubleshoot, please let me know the following information:

 

  • Are you getting any error messages?
  • How far is the camera from the router?
  • Are there other devices connected to the same WiFi where the camera is connected?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
  • What's the LED light status?

 

In the meantime, please try to follow these troubleshooting steps: 

 

 

Please let me know how it goes.

 

Best regards,



Ana