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Cannot access I account on Apple TV

CaptMike916
Community Member

Every time I try to log into my nest account on Apple TV it says that I have an invalid email address or password, I am using my Google address as well as the password. I can see everything on my phone no problem but I cannot bring it up on the TV. It also does not give me the option to sign in using Google accounts

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you have the newer Google account then the nest app will not work on apple tv, I'm sorry to say.  I do not personally use apple tv, but there are many posts about this on other platforms .  I'm sorry I couldn't be of more help!

Jeff
Community Specialist
Community Specialist

Hi, CaptMike916.
I just wanted to jump in real fast to see if you saw Ashepherdson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.