Cannot connect any device to Google Home

[NickMaz]

Since changing my home Wi-Fi set up to Unifi I cannot connect cameras or doorbell to Google Home app. Comes up with 'Something went wrong' every time. Nest thermostat connects to the Nest app and is visible in Google Home app so I know the Wi-Fi is good. I've tried countless times with devices next to router and AP's but no luck

[MplsCustomer]

@NickMaz 

Have you tried removing your cameras and doorbell from the Google Home app, doing a factory reset, and THEN reinstalling them?

https://support.google.com/googlenest/answer/9223711?hl=en

https://support.google.com/googlenest/answer/9252162?hl=en

[NickMaz]

Figured it out. The factory reset instructions for the cameras and doorbell are wrong. Holding for 5 seconds doesn't factory reset them, it needs to be until the light turns solid yellow

[MplsCustomer]

@NickMaz 

Yeah, the 5-second press is just for a "restart"; the "factory reset" is the second set of instructions.

[aatienza]

Hey NickMaz,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

[AbigailF]

Hi NickMaz,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi