07-02-2022 12:22 PM - edited 07-02-2022 12:38 PM
Hey everyone,
screen "problem connecting to cloud"
can some one help me its a new device that i bought couple days ago
07-02-2022 01:00 PM
I am having the same issue. Tried on my 12 pro and iPad.
07-02-2022 04:46 PM
Hello, Reading thru this forum I see a number of people reporting the same issue. It seems like you can get it resolved by opening an official support ticket with the Google Techs. I believe this is a 24/7 support system so you should get a reply fairly quickly. Here is the link:
https://support.google.com/googlenest/gethelp
If they are able to get you up and running please return here and let us know how it was resolved. It could help a lot of people with the same issue.
07-03-2022 12:31 AM
Managed to solve it by doing the two following steps:
07-03-2022 12:35 AM
I was hoping I could had avoided that? I wonder would it work if I just changed the address?
07-03-2022 12:37 AM
I tried changing my current address before. Didn’t work 😞
07-03-2022 12:38 AM
😭😭😭
07-03-2022 08:43 AM
Wow,,,, well,,,, glad you got it working. Did you try opening a support ticket? I think they could have fixed the problem at their server end with your previous address.
07-03-2022 09:15 AM
I did. Was too eager to solve the issue so I had to try the above solution after 12 hours of waiting 😅
07-07-2022 09:57 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for your assistance!
Best regard,
Brad
07-07-2022 10:17 AM
There’s nothing to add I guess. The reason for the issue is not clear, the error message is irrelevant and the solution exist but is very frustrating and unintuitive 🤷🏻♂️
07-07-2022 10:28 AM
Hey folks,
As this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad