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Cannot get video history from 2 cameras.

JenK
Community Member

I am a new (2 weeks) Nest Aware Plus Subscriber. I can not get any video history from the 2 cameras I previously did not have video history subscriptions for. Who can I call or how do I fix this?

1 REPLY 1

mdr2
Community Member

Hi Jenk,  It sound like your NEST AWARE is not activated.  You can check it like this...

Go into the GOOGLE HOME app at the very top level (where you see all your devices).  Click on the Settings (Circle with the gear icon). There you will see under 'features' NEST AWARE.  Click that and see what it says.

Good luck and let me know if that helps.

(keep in mind your old recordings will not be there after you active NEST AWARE.  Only new stuff will be recorded)