Cannot set up nest camera

[ASJ]

I have tried numerous times to set up a new nest camera. I have 4 cameras already working. As I go through the process, I get stuck when it tries to connect to the WIFI. I get the response "Couldn't connect to WIFI". I have reset my wifi multiple times, but still no luck. 

[janthadeus]

Hi ASJ,

We’re sorry to hear that. We appreciate your efforts here. Let’s sort this out. What’s the status light of your Nest camera? How far is your camera from the router? What type of camera is in question? Do you have an Android or iPhone? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Give these steps a try:
 

1. Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera again.
   Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
2. Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
3. Try moving your camera closer to the router within 3 to 5 feet while it's plugged into the power cord.
4. Factory reset your camera, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.

Let me know how it goes.
 

Thanks,

JT

[ASJ]

Hi. Thank you for the information. I have tried these steps without luck. I will try again tonight. Any other suggestions if this does not work again? 

[Brad]

@ASJ

Sorry to hear those steps didn't work for you, but since you're still experiencing this, I would suggest that you fill out this form, and a higher tier of support will reach out to you for next steps. 

Best regards,

Brad

[janthadeus]

Hi folks,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks for your help here, Brad.

Regards,

JT

[janthadeus]

Hey there,

I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best regards,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT