Cannot view doorbell live video on wifi

[dmorlow]

My Nest Doorbells I can only see live video from the doorbell if I am off my wifi.  If I am on my wifi, I just get a spinning blue circle where it should be showing me my live feed.  But, if I am on wifi, I can view historical videos.  If someone rings my doorbell, I can see the short video that it recorded.  I just can't view live video. 

I do have a more than average complicated firewall setup at my house that I wonder if has something to do with it.  But, since it does show historical video using the app, it's not making sense to me

I don't have a home "router."  My internet works by connecting a 4G modem (which it does present itself a public IP address) to my firewall.  I use my firewall as my "router."  It performs the NATs.  From there, it goes out to a switch then to Cisco CBW150 Access points and then I also have the matching Cisco range extenders all over the house.

I just logged into the access point's config and I don't see anything that looks like it would be blocking client to client communication over the 2.4 GHz network (like some kind of isolation.)

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad