Cant connect

[Pnc]

Unable to connect new battery camera, I'm using Google home app, mobile data's off, phone is right next to camera(green light on) and next to router but still won't connect 

[MplsCustomer]

@Pnc 

Without some more specifics, it's pretty hard to tell what might be going on.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[tajennifer]

Hi Pnc,

Thanks for posting. I understand that you are trying to connect your Google Nest Camera (battery), and this one is blinking green light. Don't worry, I can help. In this case, I just need to ask some questions to better assist you:

1. Could you please tell me if the light from the camera is blinking?
2. Do you see the camera on the Google Home app?
3. Do you see the live video?

Once I have this information, I can provide the best solution. 

You can check detailed information about the light from the camera on the "Nest camera and doorbell lights and sounds" article.

Best regards,

Jenny