Hi. Add the doorbell to you wi-fi network and follow the steps below:
1. Give it a location name
2. Connect your phone or tablet to the same wi-fi network that will be used to set up your doorbell
3. Select the battery option and choose a location that's about 4 feet or 1.22 meters above the ground (recommended height to see people and packages)
4. Take the doorbell outside to test the wi-fi connection
5. Make sure the video is streaming on your phone or tablet and the light on your doorbell is green
Hope this helps. Let us know if you have additional questions.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.