Charging slowly with supplied plug and cord

[fcoy2]

I am getting a "charging slowly" alert on my wireless Nest Outdoor cam, even though I am using the supplied cable and cord. I'm getting the same warning regardless of what outlet or power strip I try.

[MplsCustomer]

@fcoy2 

Do you have the charging cord plugged in securely, with the cord feeding towards the FRONT of the camera? If so, you might want to try contacting Support, using the link and instructions in the post below. I've seen several posts from other customers who had defective charging cords that needed to be replaced.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

(We've had a battery camera for over 2 years, plugged in with the optional power cable, and have not had power problems.)

[fcoy2]

Thanks. I'll teach out and see what they say. Surprising that the cord would go bad so quickly, since it's only used for a few hours every 3-4 months.

[Lance_L]

Hello everyone,

@fcoy2, thanks for posting in the Community.  I wanted to check if you were able to contact the support team as suggested by MplsCustomer above. If yes, how was it?

Also, how’s the weather where the Nest camera is installed? The minimum charging temperature for Nest cameras and doorbells is 32°F (0°C). You can check out this guide to learn more about the battery charging behavior of Nest cameras and doorbells in cold weather.

Reach out if you have any questions.

I appreciate the help, MplsCustomer.

Best,

Lance

[fcoy2]

I haven't received a response from the Support Team yet. The outside temperature has been between 50-70 degrees F, and when I charge it (indoors) the temp is approx 70degrees. And the charging cable is attached properly.

My guess is the charging cable has gone bad, which is surprising since it's only used once every three months or so and otherwise is stored in the orginal box.

Thanks for reaching out!

Frank

[Lance_L]

Hey Frank,

I gotcha! Thanks for all the additional information. Let’s isolate the hardware issue by resetting the Nest camera to factory settings. Follow the steps below:

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the Nest camera, and then locate the reset pinhole on the back of the device. Connect the camera to the USB cable and charger.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will reset to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. Start adding the device back to the Google Home app.

Let me know if the camera still charges slowly.

Regards,

Lance