Chime constantly active

[MattMcG]

Just installed a 2nd gen nest doorbell and as soon as I connect the doorbell the hammer in the chime box constantly moves and when the doorbell is pressed it might ring and might not. The hammer should not be moving constantly. Has anyone experienced any similar problems? how did you fix it?

Thanks

[MplsCustomer]

@MattMcG 

One possibility is that your chime puck is wired incorrectly. This Help topic has wiring diagrams:

https://support.google.com/googlenest/answer/12153643?hl=en

Another possibility is that your chime puck is defective. Some customers have reported defective chime pucks for the 2nd Gen Google Nest Doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure that you’ve seen MplsCustomer’s response. Let me know if you need more help.
 

I appreciate your help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey MattMcG,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT