10-17-2022 04:22 PM
10-17-2022 04:58 PM
It connects to your indoor doorbell chime. The "chime puck" provides continuous low voltage electrical power to your doorbell's camera without tripping your indoor chime; see sample wiring diagrams here:
https://support.google.com/googlenest/answer/12153643?hl=en
You'd have to ask Google Nest Support (https://support.google.com/googlenest/gethelp) why yours is working WITHOUT the chime puck and whether you can continue that way.
We have two of the older chime connectors connected to our indoor mechanical chime for two of our Google Nest Hello Doorbells and they've worked fine for years.
10-21-2022 12:33 PM
Same with me.. Need answers from NEST...
10-25-2022 06:18 AM
Update - After 3 hours on chat with Nest technicians, Google sent a new puck for our Gen2 doorbell. Let me just say that at the beginning of both chat sessions (lasting 1 1/2 hours each) I said I thought we had a defective puck but they kept telling me it was wired incorrectly (it was not). Finally they sent the replacement puck. We are installing it tonight after work - a major process since shutting the circuit off also shuts off our internet. I'll let you all know if this works. If it doesn't we're not using it. I actually will not be surprised if the puck interferes with the indoor chime again.
10-25-2022 03:21 PM
Hi folks,
@LindaR0902 sounds like a plan. Looking forward to your response.
@AlJS can you share with us what happened to your Nest doorbell?
I appreciate the help @MplsCustomer.
Thanks,
Emerson
11-02-2022 08:47 AM
Hey @LindaR0902 how did it work out with the new puck? I just got off chat with a representative that stated the chime connector is necessary but my chime only works without it. I have a 16VAC 10 VA transformer. Please let us know how your testing went. Thanks.
11-08-2022 07:18 PM
I ended up reaching out to Google support and they sent me another puck. This one has 4 cables coming out of it (2 for the trans and front wires and two that connect to the trans and front terminals. This one worked.
11-08-2022 09:58 PM
Hey there,
IkeReyes, awesome! Glad to hear that! Thanks for taking the time to reach out to our support team.
LindaR0902, danielchavez and nike12330, checking back in should you still have further questions here. Let us know by replying to this thread.
Best,
JT
11-09-2022 08:16 AM
For Google Nest customers who are having problems with the "chime puck" on the new 2nd Gen Google Nest Doorbell, could you could clarify whether @IkeReyes was sent a "chime connector" from the old Google Nest Hello Doorbell, or whether Google Nest is now replacing the new 2-wire "chime puck" with a newer 4-wire "chime puck".
11-02-2022 07:06 PM
Hey folks,
Checking in should you still have further questions here. Let us know by replying to this thread.
Thanks for the help here, Emerson and MplsCustomer
Regards,
JT
11-07-2022 10:32 PM
Hey there,
Juanus and AlJS, thanks for updating us with your resolution. To make sure, do you have other questions or concerns?
LindaR0902, danielchavez, nike12330 and IkeReyes, how’s it going? Still need our help?
Best,
JT
11-07-2022 11:50 PM
My question is: what does that puck do?
11-08-2022 07:13 AM
Google Nest Help says: "The chime connector allows the chime's wires to deliver constant power to the Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) and protects your chime from damage. In addition, without the chime connector, you might experience chime buzzing or unexpected chimes."
12-11-2022 09:29 AM
Hello, I am having the same problem with the 2 wire chime puck not working. My entire system works without it. How do I get the 4 wire chime puck sent to me?
12-27-2022 03:59 PM
Hi there,
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
12-27-2022 04:15 PM
Google sent me a replacement doorbell. The chime works now. I don’t need any further assistance. Thanks
12-28-2022 06:25 PM
I could not find the form?
Brenda Donah
12-28-2022 06:26 PM
I think I need the updated chime puck
11-08-2022 07:06 PM
Hi folks,
Juanus, I hope that answers your question.
Allhailwaldo, thanks for sharing what works for you. I recommend contacting a Nest Pro in your local area, should you need further assistance from a field expert.
Thanks for your continued assistance here, MplsCustomer.
Regards,
JT
10-26-2022 06:03 AM - edited 10-26-2022 06:54 AM
I am also having the same issue. My doorbell rings without the chime puck, but goes quiet with it connected.
I contacted support and they told me they cannot send a chime puck replacement and that my only option is to ask for a refund. I also referenced this community post.
How frustrating and dissapointing is this answer?
10-29-2022 06:57 PM
Same issue here - anyone have any luck getting any clarity on this? Had asked support directly if it was okay to use the doorbell without the chime connector and could not get a straight answer. Just told me to have a technician look at the wiring but makes no sense to me if the chime rings without the connector - doesn't that mean it's working?
10-30-2022 11:37 AM
I am so happy that I found this answer. I was having the same issue where it would not ring my indoor chime. I took the puck off and it works great!
For the record, my doorbell transformer is 16V/10VA. The minumum requirement to make video work. I wonder if I had the puck, it was sucking up just enough juice to not have enough power to ring the internal bell.
11-04-2022 08:42 AM
My configuration includes an electric doorbell, not an electronic one...I originally had a 16V 20VA transformer. It would not work with the puck on.. Worked with a 10ohm resistor across the T and F terminals. I upgraded to a 20V 40VA transformer. It now works with the puck after removing the resistor.
11-08-2022 05:09 PM - edited 11-09-2022 06:17 PM
Was reading this post, as I just installed my doorbell, and was having the same issue everyone else was having. I noticed that when the puck is connected, the plunger is moving, but not enough to ring the bell. Once I remove the puck, the chime works fine. I'm gonna leave the puck off and hope nothing happens, or until Google nest has a fix for this issue. If anything I would find a local installer to verify the install, or see if they have this issue before and what solutions they found. If the chime works without the puck, then leave it...
Update, never called a pro, I just decided to upgrade my transformer, and that solved the issue. Double check your power I went from 10v to 24v and now the chime works with the puck attached.
12-06-2022 12:53 PM
i can't get my chime puck to work, My is four wires two black and two white and the chime has white wires. How can I get it to work
12-06-2022 12:59 PM
I did change my transformer and I still can’t it it to work
12-06-2022 03:05 PM
Below is a Google Nest Help page with wiring diagrams for the 2-wire "chime puck" that comes with the newly released 2nd Gen Google Nest Doorbell:
https://support.google.com/googlenest/answer/12153643?hl=en
Below is a post from this forum with a wiring diagram for the 4-wire "chime connector" that comes with the older Google Nest Hello Doorbell:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455
12-06-2022 10:43 PM
Hey folks,
I hope MplsCustomer's shared articles answers your questions. Let me know if there's anything else.
Thanks for your continued assistance, MplsCustomer.
Best,
JT
11-09-2022 05:37 AM
Hello All - after several tests with the puck and without the puck, we have decided to leave the puck off. It just doesn't work when connected. According to AIJS - the puck worked when he upgraded to a 20V 40VA transformer. Maybe we'll try that. I wish Google had a good answer for this. Very frustrating.
11-09-2022 05:13 PM - edited 11-09-2022 05:34 PM
Hi there,
LindaR0902, I understand how you feel about this. I appreciate your time isolating the issue — it’s a big help. Your transformer compatibility depends what country you live in. The recommended voltage for North America customers is 16 to 24 V AC and 10 to 40 VA for the power. While the recommended voltage in other countries is 12 to 24 V AC for the voltage and 8 to 40 VA for the power. Have a look at these guides: Check Nest doorbell compatibility and Nest doorbell chime doesn't ring or sounds weak.
MplsCustomer, gotcha! The Nest Doorbell (wired, 2nd gen) must be connected to a chime connector with 2 wires.
Take a look at this wiring diagram:
Thanks,
JT
11-15-2022 06:51 PM
Hi there,
To avoid potential humming, continuous ringing, or buzzing noises from your indoor chime, we advise attaching your chime connector. The puck getting damaged is extremely rare, yet it can still happen. When it does, smoke is produced, which has the potential to turn into a fire.
I hope that answers your question.
Best,
JT
11-15-2022 06:57 PM
Are you suggesting that the "chime puck" could start a fire?
11-15-2022 07:09 PM
Hey MplsCustomer,
I'm sorry for the confusion. No — we're not suggesting it. The chime connector allows the chime's wires to deliver constant power to the Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) and protects your chime from damage.
Best regards,
JT
11-16-2022 02:06 PM
Hey there,
Sorry to hear about your experience regarding this inquiry. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
Best regards,
Brad
11-21-2022 04:46 PM
Hey folks,
Plaxe29, gotcha — we're always looking for ways to improve and we'll take it as feedback. Also, we’re glad to hear that your problem is fixed.
Mcmanuspop, thanks for sharing your thoughts about this. Let’s check — could you fill out this form and let us know once you’re done?
Ruiza4 and nike12330, let’s monitor your indoor chime for now. In case it goes off again, please also fill out the form so we can further assist you.
Best,
JT
11-28-2022 03:47 PM
Hey folks,
Plaxe29 and mcmanuspop, thanks for the update. We hope that replacing your doorbell and chime connector respectively fixed the issue. To make sure, do you have other questions or concerns?
MplsCustomer, we hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services.
Ruiza4, I'm sorry to hear about your experience but we want to make this right for you. Please also fill out the form so we can further assist you.
Best,
JT
12-07-2022 01:11 PM
Hi everyone,
@Sbaird02 thanks for sharing with us your experience. We're glad that it's working fine on your end. Let us know if you have more questions in mind.
I appreciate your response, JT, Brad and MplsCustomer.
Regards,
Emerson
12-24-2022 03:10 PM - edited 12-24-2022 03:11 PM
Hey Bdonah,
I'm sorry to hear about your experience but we want to make this right for you. Please fill out this form so we can further assist you.
Thanks for chiming in, Emerson.
Best,
JT
12-28-2022 06:21 PM
Hey there,
mcmanuspop, awesome! We're glad to hear that.
Bdonah, We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Cheers,
JT
12-31-2022 01:59 PM
Hello Bdonah,
Our team will reach out to you via email for further details, please check your email from time to time. Also, please be advised that this thread will be locked after 24 hours.
Best,
JT