I've had an appalling experience with your customer support team over the past four weeks trying to get support for my faulty camera while in warranty. How do I raise a complaint?
I've reviewed the case you shared and I can understand how you feel about this. As I've checked, your Nest Cam IQ Outdoor is already out of warranty. About your refund request, it has been approved by our senior support team. Should you have further questions and concerns feel free to reply to the email that was sent by our team.
Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Yes, the refund request is for your Nest Cam IQ Outdoor. Should you have further questions and concerns feel free to reply to the email that was sent by our team.
Checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
