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Connecting to Nest with new account

JB17
Community Member

I deleted the previous account associated with the Nest cams in an attempt to connect to a new account so I cannot remove the cameras from the first account. Is there any way to reconnect the Nest cams to a new gmail account??

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@JB17 

To move most Google Nest devices to a new account, you probably need to use the same process Google Nest suggests when changing to a new Wi-Fi network:

Remove the Google Nest device from the Google Nest app or Google Home app while you are on the old Wi-Fi network and on the previous Google Account, then do a factory reset, and then reinstall the device in the Google Nest app or Google Home app using your new Google Account.

I think you may need to contact Google Nest Support for assistance. On some posts (for example: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-Error-Unable-to-start-dev..., Google Nest has suggested disconnecting the camera for 48 hours, but some customers report this does not work.

aatienza
Community Specialist
Community Specialist

Hey JB17,

 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie