Crack doorbell len

[62Ga]

Can the lens be replace on the Nest door? if so where can it be taken to be fixed.

[MplsCustomer]

@62Ga 

 Google Nest does not have a repair service, nor does it sell spare parts. However, there are numerous reports in this forum from customers whose newer doorbells have fallen out of their cradle.

If that's how your lens was broken, you could try contacting Support, starting with the link below, to see if you can get your doorbell replaced:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Yikes! Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

I appreciate your help, MplsCustomer!

Thanks,

JT

[EmersonB]

Hi everyone,

@62Ga, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, JT and MplsCustomer.
 
Best,
Emerson

[EmersonB]

Hey 62Ga,

We haven't received your form — were you able to fill it out?

 
Regards,
Emerson

[EmersonB]

Hi 62Ga,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson