Cracked Google Doorbell Lens

[JR-OZ]

Hi there,

have had the doorbell battery version happily installed correctly for a number of months. The doorbell came off the mount and cracked the lens which s pretty disappointing. How do I go about having the lens replaced?

This is obviously a design flaw, and I would like to have it resolved without having to but a whole new unit?

If you could let me know that would be great! Has worked perfectly and provided peace of mind up until now.

Kind regards,

Jason

[MplsCustomer]

@JR-OZ 

You can try contacting Support using the link and instructions in the post below. Other customers in this forum have reported the same thing.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello JR-OZ,

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[JR-OZ]

Thank you Edmond, I have completed the form! Look forward to a speedy resolution to the issue.

Kind regards,

Jason

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond