Customer support ghosting me, need manager

[znorris]

Removed during pre-account deletion.

[pereztzum]

Hey @znorris,

Thank you for reaching out in the community, I'm sorry for the experience that you've been having.
I can understand your frustration related to your recorded videos, so I'm limited in the information you provided. If you've already been in contact with support. However, I'd be happy to take a look at your Case IDs and check in with the team. Do you mind replying with those?

Thank you,

Brandon.

[znorris]

Removed during pre-account deletion.

[znorris]

Removed during pre-account deletion.

[znorris]

Removed during pre-account deletion.

[pereztzum]

Hi there!

I understand your frustration completely. It's unacceptable to receive misinformation from our support team, and it's even worse that your issue hasn't been addressed. I apologize sincerely for the inconvenience this has caused.

Unfortunately this is just a help forum and we're limited in the answers we can provide. However, you can get a hold of our support team by filling out this form and they can take a deeper look at your specific situation.

Please make sure you leave your Community Thread and Community Username.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon.

[pereztzum]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

[znorris]

Removed during pre-account deletion.