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DOORBELL is PEELING!!

SCRMYCASA1
Community Member

Anyone else having issues with their GOOGLE NEST DOORBELL peeling???? I had a Ring doorbell for years before this and did not have this issue (and it was less expensive). What is going on??? No reason it should be peeling this soon.  It's under a covered porch with no direct sunlight.

 

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5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Is your device still under warranty? How long have you had it?

 

Best Regards, 

Brad.

SCRMYCASA1
Community Member

I purchased it on 12/22/20 from Best Buy.

Brad
Community Specialist
Community Specialist

@SCRMYCASA1

 

I apologize, but your device is out of warranty and Support will not be able to offer a Replacement device. You can look online to find some sort of silicone sleeve to put over the doorbell to protect it further, but I am afraid I cannot offer you further assistance. If you have further questions, please reach out to Support here. 

 

Best regards,

Brad

SCRMYCASA1
Community Member

Thanks for letting me know the level at which Google stands behind their products. Will definitely be switching to another brand that has better build quality and better customer service. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad