01-03-2023 12:12 PM
I've had the camera for a little while now, noticed the other day in the app that it wasn't there. I assumed it needed to be charged, so I plugged it in (probably for the 3rd or 4th time). Now it won't connect and it says "device offline due to a battery issue". I looked at other responses that said to restart or reset it, I tried both, neither worked. It cannot connect in the app when I try to add it back on, no indicator lights on the camera. What should I do?
01-09-2023 10:16 AM
Hi there,
Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:
I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.
Best regards,
Brad
01-09-2023 10:38 AM
My camera is mounted indoors (just not near a power outlet which is why I’m using the battery). It is in a window, but it is a fairly warm area of the house. Not sure what to do next, can’t afford to just buy another.
01-10-2023 08:22 AM
Thank you for your clarification. Have you checked into Activity Zones for your camera? It may lower the activity that your camera sees, and could save you some battery. I believe that Activity Zones will help you out in this situation. You can learn more about them here. I hope you find the article helpful. Please let me know if you need further assistance.
Best regards,
Brad
01-12-2023 01:27 PM
I have activity zones set, but I can't even connect or do anything with it right now, so I couldn't change that even if I wanted to.
01-24-2023 11:56 AM
Have you tried to leave the camera plugged in and charging for a while? That may be a good step to take, as it seems it may have a dead battery.
Best regards,
Brad
01-27-2023 02:55 PM
Hello everyone,
@MamaM aside from the steps you've done, don't forget to remove your Nest camera from your Google Home app then re-add it. To know more about this, I'd like to know what is the battery percentage now of your Nest Camera? What is the light status now?
Give these steps a try:
To reset your Nest Camera
Looking forward to your response.
I appreciate the help, Brad.
Regards,
Emerson
01-28-2023 03:21 PM
Hello MamaM,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
Regards,
Emerson
01-28-2023 07:01 PM
I did remove the camera from my app, I cannot re-add it now as it can't find it. I tried reseting the camera, no lights at all when I press and hold the button. no tones play either. It's been plugged in plenty, so should have charge. Really hoping you have some other miracle trick!
01-30-2023 02:40 PM
Hey there,
We appreciate your efforts here. We'd like to further check on this — could you fill out this form and let us know once you're done?
Thanks for the help here, Brad and Emerson.
Best,
JT
01-31-2023 08:39 PM
I filled in the form.
02-01-2023 04:18 PM
Hello there,
Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Cheers,
JT