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Device unmounted and camera off

Ang50
Community Member

‎08-23-2022 05:46 PM - edited ‎08-23-2022 05:47 PM

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    Hello. I have had my two. outdoor nest cameras for 45 days with no issues. One was giving me a problem. I did a factory reset. I remounted it and I receive the "device unmounted " message and "camera off". It will not allow me to turn the camera back on from my app. It's also recording video, I just cant see live video. The camera works as I tried it on the other wall mount, and not issues.    I'm thinking I need a new wall mount. Is this covered under the warranty? If so, how do I process a claim?  Any other ideas? Thank you 
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janthadeus
Community Specialist
Community Specialist

‎08-28-2022 09:05 PM

Hi Ang50,

 

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Thanks for your efforts. Let's check this out — could you please fill out this form so we could further investigate?

 

Looking forward to your response.

 

Thanks,

JT

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janthadeus
Community Specialist
Community Specialist
In response to janthadeus

‎08-31-2022 10:41 PM

Hi Ang50,

 

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

JT

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