We just reviewed the Nest camera video and noticed it didn't pick up a person who clearly walked in the field of view of the camera. There were zero indications of a person or even motion on the log and the camera did not identify a person or motion. Additionally, my Google camera with floodlight did not capture the motion either despite the floodlight turning on when it was triggered with the motion. This is a major issue, especially since the Google cameras do not keep history clips unless there is motion.
My area is dealing with a significant increase in home invasions and vandalism. I am highly upset at this lapse in quality and security by Google and Nest. This issue requires an immediate fix for the safety and security of your customers.
Thanks for bringing up the concern you're having. I'd love to look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.