Difficulty getting new nest camera to connect

[Sbf80]

I’m Having the same problem as several others are, but haven’t figured out how to respond to their messages. We just set up our nest camera. We got everything apparently working correctly but when it tries to connect to tells me something went wrong. Not sure where to go next- any tips would be Gratefully appreciated

[MplsCustomer]

@Sbf80 

Have you tried placing your camera close to your Wi-Fi router or Wi-Fi access point during the install, in case it's a Wi-Fi signal strength issue?

If you want to contact Support, you can start here:
https://support.google.com/googlenest/gethelp

[Jeff]

Great suggestions, MplsCustomer!

Hey Sbf80,

I wanted to see if you tried the suggestions from MplsCustomer and to see if you got things worked out. If you're still needing some help, just let us know.

Thanks,
Jeff

[AbigailF]

Hi folks,

@Sbf80, chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Appreciate your help here, @Jeff and @Mpsian.

Best,
Abi

[Sbf80]

Thanks for reaching out- I actually ended up returning it  after phone calls to Google and Nest, as well as tech help from my son who works for google, and trying 18 times to connect it to my wifi were unsuccessful, I gave up !

[janthadeus]

Hey there,
 

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT