Don't buy nest cameras

[Neverbuynest]

Bought a nest outdoor iq camera about 2 years ago.

The first one died after 8 or 9 months. The replacement died this weekend (won't even power up). 

Nest says its out of warranty. Even though the forums are filled with dead cameras.

I paid $120 back in October for a year of service. They won't refund the prorated amount (about $100).

So don't buy this garbage.  At this point, why would I want to use an unreliable camera as a security device? 

Already posted on social media and two people have responded "Thank you". So nice work nest/Google. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Neverbuynest]

You know, thank you for asking, because I went back and looked, and had forgotten that I had actually received ONE MORE replacement than I remembered!  So many bad products that I couldn't keep track!  HAHA THAT'S SO FUNNY.

Allow me to recap:

1) I bought a Nest Cam IQ Outdoor Camera for $437 including tax in September of 2019.

2) The original one I purchased had issues connecting and I received a replacement from Nest in Dec 2019.

3) The second one stopped working (didn't even start up) and I received a replacement for that in Dec 2020.

4) In Late October 2021 I purchased a year of Nest storage for $120 for this camera, and in anticipation of getting another.

5) In December of 2021 the THIRD camera stopped working.  It does not power up.

6) Nest informed me that I was now out of warranty, and they would not replace the THIRD camera.

7) I requested a pro-rated refund of the storage fee, $100, since I paid for the year on the assumption that this THIRD camera would operate for more than a year.

😎  I have been informed by at least three NEST reps that you will not be replacing my camera.

9) I have replaced this camera with a set of Ubiquiti cameras, and they work really well!

So, do I need any more assistance?  As far as I am concerned, you owe me at least $100, and frankly, you should refund the $400 cost of that piece of garbage camera- there are plenty of posts discussing what an unreliable product it was.

At this point, I am pretty exasperated.  You essentially took almost $600 from me for a product and service that was unreliable and did not last anywhere near as long as it should have.  It's a SECURITY CAMERA, and it should be reliable. The last one literally broke down while we were out of town and no one was in the house for a week.

And honestly, what kind of company delivers a terrible product and then refuses to even cancel the ongoing service charge for that terrible product when it dies?  Why do I even have to write these messages?  You should be embarrassed. 

So, unless you are going to refund me some money, I don't want to hear from you again.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. I understand your frustrations, but I did not do anything to you besides offer my assistance. I understand that I represent Google, but please note that I am still human. I would suggest that you leave your feedback for google in the app. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.