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Original poster: PMA33
I’m sorry for the confusion here. We appreciate you sharing that with us. When you sign up with your Nest Aware subscription the recording starts on the day it’s activated. The best way you can do, is to save your important video clips when you’re on free trial because it overrides your event recording once you sign up with the paid subscription. Have a look at this article and let me know if you need more help: Event and 24/7 video history.
Just checking in on this thread and the activity on it. I wanted to thank you for the feedback you've shared with us. Please feel welcome to share your experience within the app with our engineers and developers. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.